







Info
Description
Delivery
Orders are typically processed within 2–3 working days. Personalised items may require up to 5 working days for preparation. Please note that processing times are in addition to standard delivery times.
Shipping Costs
| UK |
Free on orders over £60 |
| EU |
Free on orders over £100 |
| Rest of World | Free on orders over £150 £15.00 Standard |
Delivery Times
The majority of parcels are shipped via Evri. Larger or heavier items (over 10kg) are shipped with DHL. All orders are sent tracked.
| Evri | DHL | |
| UK | 3-4 working days | 1-2 working days |
| EU | 8-10 working days | 3-4 working days |
| Rest of World | 10-12 working days | 4-5 working days |
*Deliveries are made Monday to Saturday. Excludes Sundays.
For special requests, bulk orders and business enquiries, please get in touch.
Click here to read our Returns Policy.
Returns
Non-personalised items are valid for returns within 14 days of purchase. Items must be returned in the same condition as sent, otherwise no refund/replacement will be issued.
Returns will not be accepted on any personalised items unless the item is faulty/damaged, in which case it a replacement will be sent.
Read our full Returns Policy here.
FAQs
Are your products handmade?
Many of our pieces are handmade, hand-finished, or thoughtfully curated from trusted suppliers. Individual product descriptions will always specify if an item is handmade or bespoke.
Do you offer international shipping?
At present, we ship within the UK only. If international shipping becomes available in the future, this will be clearly announced on our website and social channels.
Follow @purleeuk.
How long will my order take to arrive?
We aim to dispatch orders within 2–5 working days unless otherwise stated on the product page. Delivery times may vary depending on the courier selected and your location.
Are personalised or bespoke items refundable?
Personalised or bespoke items are non-refundable unless they arrive faulty. Please double-check all personalisation details before placing your order.
Read our Returns Policy.
How can I contact you?
If you have a question or need help with an order, you can contact us via our Contact page or email. We aim to respond within 1–2 working days.